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British Study Centres

Regional Admissions Officer (MENA Region)

Admissions – London, London, City of
Department Admissions
Employment Type Employee
Compensation Competitive

***Please note, only applicants with industry experience should apply.

Hours of Work: 37.5 per week (Sunday to Thursday)

Contract Type: Permanent

Location: London Hampstead

Department: Admissions

PURPOSE OF ROLE:

Working closely with the Business Development team, the primary function for the post-holder will be to manage the bookings process for all adult and junior group students across our BSC schools.

 

DUTIES & RESPONSIBILITIES:

            Processing enrolments within the agreed SLA.

            Liaise with agents, students and internal stakeholders throughout the student journey from enquiry through to departure.

            Providing agents/students with clear and concise confirmations and visa documents.

            Management of student arrivals ensuring all information is clear for the schools.

            Maintaining and enhancing relationships with agents.

            Ensuring all British Council guidelines are adhered to for under 18 students.

            To cover other members of the admissions team when on annual leave.

            Ability to manage workload and handle high volume of requests throughout the busy periods.

            Participate actively in weekly meetings, offering suggestions on how to improve the customer experience and efficiency of the department.

 

EXPERIENCE & QUALIFICATIONS REQUIRED:

            A good understanding of current student visa guidelines

            Ability to manage high volumes of enquiries by phone and email

            Ability to prioritise workload to meet required SLAs

            Be approachable and a keen willingness to help both internal and external stakeholders

            Flexibility to undertake new responsibilities and work in different ways to achieve our ultimate goal to be the best in the industry.

            Experience and interest in working with other cultures

            Ability to take ownership, problem solve and make decisions

            Good working knowledge of IT systems and databases (Schoolworks preferable)

            A team player

            Previous experience using Schoolworks/Salesforce (desirable)

            Working knowledge of Tier 4 applications (desirable)

            Be able to communicate in a regional language (desirable)

KEY SKILLS & COMPETENCIES:

 

Flexibility:

            Ability to respond to last minute changes

            Willingness to take on new challenges, possibly outside own ‘comfort zone’

            Able to ‘think on own feet’ and manage the unexpected

            Understands that the needs of the school may require flexible, mutually understood approaches to work

 

Customer Focussed:

            Responds to customer requests promptly

            Treats all customers with respect

            Does not assume the needs of customers

            Is able to see things from customers’ points of view

            Check with customers to ensure satisfaction

            Knows how to manage customer expectations and inform customer clearly on this

 

Self Awareness:

            Understands own strengths and weaknesses

            Is able to recognise how own feelings and emotions may impact on others

            Accepts feedback as constructive and is not defensive

            Understands expectations of others

 

Analytical & Problem Solving

            Is disciplined and organised

            Able to deal with large amounts of data and make sense of it

            Has a measured and organised approach to solving problems

            Breaks down large amounts of work into smaller, manageable parts

            Is quick and effective at processing information

 

Cultural Understanding

            Is open to new ideas and differences and shows willingness in understanding of own and other cultures

            Recognises the need for flexibility and sensitivity in dealing with cross-cultural issues.

            Adapts behaviour to context and culture of people communicating with

            Uses experience to improve self-awareness and increase own cultural knowledge

            Judges situation based on a good knowledge of a range of cultures

 

Good Communication

            Is friendly and optimistic with people s/he meets

            Understands what needs communicating and how, when and to who

            Knows how to communicate with confidence and appropriateness to a situation

            Is open about discussing their own role and work

            Understands the importance of everyday courtesy

 

Working with Others

            Understands and works on team success for the whole team

            Understands own role and expectations of their role in their own team and the wider school team

            Has a strong awareness of how team dynamics work

            Treats the concerns of other departments as important

            Co-operates to meet team goals even at expense of personal preferences

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  • Location
    London, London, City of
  • Department
    Admissions
  • Employment Type
    Employee
  • Compensation
    Competitive
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